Quality Assurance & Feedback

Quality Assurance & Feedback



You can be assured that you will have a quality experience at Taupo DeBretts, whether you intend to Stay, Soak, Soothe, or Savour. Read more about our commitment to quality in the statements below:



Taupo DeBretts is proud to be the only ISO accredited Holiday Park in New Zealand.

What is ISO?

ISO is an independent, non-governmental international organization with a membership of 163 national standards bodies. Through its members, it brings together experts to share knowledge and develop voluntary, consensus-based, market-relevant International Standards that support innovation and provide solutions to global challenges.

What does ISO mean to Taupo DeBretts?

For us at Taupo DeBretts, ISO is a method of achieving world-class standards within our organization in relation to our quality system (procedures and forms), our Health and Safety regulation, the way we interact with our customers both in-person and through the media and implementing an environmental management system.  We currently hold an ISO 9001:2015 certification, reaccredited in 2019. 

ISO 14001:2015

Our Environmental Management System has been created and we were the first Holiday Park in Australasia recommended being accredited for ISO 14001:2015. “The purpose of this International Standard is to provide organizations with a framework to protect the environment and respond to changing environmental conditions in balance with socio-economic needs’’(AS/NZS ISO 14001:2015). We have been accredited with ISO 14001:2015 in February 2019. 



We have been working with Qualmark for many years and have received a number of awards. We are delighted to report that we have achieved a 4 plus Star rating for our Accommodations and a Gold Sustainable Tourism Business Award for our Waterpark.

This is an outstanding result that only encourages us to strive to be even better in everything we do. We have received some really good advice on how to achieve this from Qualmark which has helped us form part of our action plan for continuous improvement.

What is Qualmark?

"Qualmark helps businesses become more sustainable from a people, planet and profit perspective" Qualmark provides guidelines to help businesses strive to give customers a quality experience and enhance Health and Safety and efficiency through best practices.

What does Qualmark mean to Taupo DeBretts?

Receiving these fantastic awards from Qualmark means a great deal to us as it lets us know that we are on the right track in all areas of our business. We are by no means perfect, and that is why we are grateful for all the valuable advice we receive from Qualmark to both prepare our business for the future, and to ensure we are doing all that we can to give our customers an unforgettable experience.



As a business selling food, we take responsibility for ensuring that we have ways to make our food safe:

Safe in how it is made

Safe in how it is produced

Safe in how it is transported

Safe in how it is sold

Our Food Control Procedure is designed to the best method where we meet the food safety requirements set out by the Ministry for Primary Industries.

The FCP here at Taupo DeBretts has been customized to accommodate our style of menu and show how we plan to manage food safety throughout the business.



We value feedback from our visitors.  Whether it is positive, constructive, or downright negative, feedback is a great way of checking whether we are giving you the fantastic experience you expect. So, if you've stayed at Taupo DeBretts Thermal Resort, visited the Hot Springs, or indulged yourself at the Living Water Spa, let us know what you thought.

You can provide feedback through a range of well-known sites by clicking on the links above or by filling in our form below.

Please remember that if you're going to stay with us and you find yourself dissatisfied with our service, let us know immediately. We do strive for excellence and will do whatever we can to make you happy straight away.

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