Certified ISO 9001:2008 Company

We are proud to be officially certified as an ISO 9001:2008 Company

.ISO 9001:2008 Logo

We have worked hard to achieve this and have extensively reviewed and refined our procedures and practices to make sure that we have a culture of quality.

ISO 9001:2008 sets out the criteria for a quality management system, based on a number of quality management principles including a strong customer focus, the motivation and involvement of top management, the process approach and continual improvement. Using ISO 9001:2008 helps ensure that customers get consistent, good quality products and services from us.

We are required to perform internal audits to check how our quality management system is working. In addition we have the option of inviting an independent certification body to verify that we are in conformity to the standard.  We choose to be independently audited to ensure that we are actually meeting the standards we have set.

In (fairly) plain English the ISO 9001:2008 standard requires the following:

  • The quality policy is a formal statement from management, closely linked to the business and marketing plan and to customer needs.
  • The quality policy is understood and followed at all levels and by all employees. Each employee works towards measurable objectives.
  • The business makes decisions about the quality system based on recorded data.
  • The quality system is regularly audited and evaluated for conformance and effectiveness.
  • Records show how and where raw materials and products were processed to allow products and problems to be traced to the source.
  • The business determines customer requirements.
  • The business has created systems for communicating with customers about product information, inquiries, contracts, orders, feedback, and complaints.
  • When developing new products, the business plans the stages of development, with appropriate testing at each stage. It tests and documents whether the product meets design requirements, regulatory requirements, and user needs.
  • The business regularly reviews performance through internal audits and meetings. The business determines whether the quality system is working and what improvements can be made. It has a documented procedure for internal audits.
  • The business deals with past problems and potential problems. It keeps records of these activities and the resulting decisions, and monitors their effectiveness.
  • The business has documented procedures for dealing with actual and potential nonconformances (problems involving suppliers, customers, or internal problems).
  • The business:
    • makes sure no one uses a bad product,
    • determines what to do with a bad product,
    • deals with the root cause of problems, and
    • keeps records to use as a tool to improve the system.