Spa Bookings and Etiquette

Timings

Please arrive 5 minutes prior to your appointment to complete a consultation form. Sharing relevant information about your health and wellbeing helps your therapist ensure you get the greatest benefit from your chosen treatment.

If you’d like to use the pools before your treatment, we recommend arriving 1 hour early.

Late Arrivals

If you arrive late, we may need to shorten your treatment to avoid affecting the next scheduled client. The full-service fee will still apply.

If the delay is significant, we may need to cancel your appointment to keep the schedule running smoothly and protect the next client’s experience.

Children

To maintain a serene and peaceful atmosphere in our Day Spa, children are not permitted. All clients must be over the age of 18 (ID may be required).

Pregnancy and Medical Conditions

If you are pregnant, or have been treated for cancer or had radiotherapy within the last five years, please let us know at the time of booking. We can only offer a limited range of treatments to clients who are pregnant.

Mobile Phones

Please keep mobile phones on silent while in our Day Spa. We also ask that you respect other clients’ need to relax by speaking softly and keeping conversation to a low volume.